Stakeholder Outreach - Article - Introduction to Stakeholder Outreach

Having good relationships with appropriate stakeholders over the life of a facility is one of the five elements in the RBPS pillar of committing to process safety. This chapter describes a process for identifying, engaging, and maintaining good relationships with appropriate external stakeholder groups (outreach); the attributes of an outreach system; and the steps an organization might take to implement outreach. Section 7.2 describes the key principles and essential features of a management system for this element. Section 7.3 lists work activities that support these essential features and presents a range of approaches that might be appropriate for each work activity, depending on perceived risk, resources, and organizational culture. Sections 7.4 through 7.6 include (1) ideas for improving the effectiveness of management systems and specific programs that support this element, (2) metrics that could be used to monitor this element, and (3) management review issues that may be appropriate for outreach.