Incident Investigation - Article - Introduction to Incident Investigation

Developing, sustaining, and enhancing the organization’s incident investigation competency is one of four elements in the RBPS pillar of learning from experience. This chapter describes the characteristics of an effective incident investigation program and how organizations might begin to enhance their own incident investigation process. Section 19.2 describes the key principles and essential features of a management system for this element. Section 19.3 lists work activities that support these essential features, and presents a range of approaches that might be appropriate for each workactivity, depending on perceived risk, resources, and organizational culture. Sections 19.4 through 19.6 include (1) ideas for improving the effectiveness of management systems and specific programs that support this element, (2) metrics that could be used to monitor this element, and (3) issues that may be appropriate for management review.