"Just the Facts" a Bad Way to Communicate Process Safety
- Type: Conference Presentation
- Conference Type: AIChE Spring Meeting and Global Congress on Process Safety
- Presentation Date: April 2, 2019
- Duration: 30 minutes
- Skill Level: Intermediate
- PDHs: 0.50
The qualities making a person a good engineer are often the same qualities making them poor communicators.
Highest among these is an overly strong belief in the power of data, evidence and reasoning.
Professional communicators know the limitations of a "facts only" approach. Professional communicators know data, evidence, and reasoning create âawarenessâ but not "behavior change." When our communication is exclusively about âthe factsâ our employees learn but they do not change.
Knowing something is true does not mean you will do it. People âknowâ they should exercise more--this knowledge does not mean they will do it.
That is why monumental efforts to communicate incidents, have not stopped the same type mistakes happening over and over: lockout/tagout, confined space, line opening, working at height.
In this presentation, Dr TJ Larkin will show many examples of adding emotion to the communication of major incidents:
- dramatic illustrations showing the explosion, fire, or employees attempting an escape
- hospital photos of injuries
- voice recording of injured personâs supervisor talking about the incident
- photos of the injured person with his or her family taken before the incident
- plant managerâs voice recording talking about the corrective actions taken
- video showing the victimâs steps immediately before and after the incident
- video testimonial of the victimâs team members talking about how this incident has affected them
This emotional content does not replace the factual analysisâit is added to it.
Chemical engineers seem comfortable with a âfacts onlyâ approach to communicating major incidents, but it is exactly this âfacts onlyâ approach that makes the communication ineffective. Without some emotion in the communicationâno one changes, and the same type incidents happen over and over.
|AIChE Member Credits||0.5|
|Employees of CCPS Member Companies||Free|
|AIChE Graduate Student Members||Free|
|AIChE Undergraduate Student Members||Free|