Use Process Mapping to Improve Quality


Process mapping integrates science, engineering, and process knowledge with data and statistics to reveal opportunities for process improvement.


Author Bios: 

Tony Cooper

Tony Cooper, PhD, ( provides manufacturing and design project consulting, with an emphasis on the efficient use of data to support appropriate decisions in process management, continuous improvement, engineering, and design. He was a founder of Six Sigma Associates and is a faculty member of the Center for Executive Education at the Univ. of Tennessee. He has taught and supported projects at Cytec Industries, Whirlpool, Allied Signal Aerospace, PPG, and Remington. He received a B.S. in Chemical Engineering from Rensselaer...Read more

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