(54o) Competence to TREAT Human Error By Distance Education, a Travel to SUN!

One of the major challenges for the chemical process industry that has complex process characteristics is the development of skills to perform critical tasks. The motivation for learning depends on the right information being transmitted effectively and through economically viable means.

Distance Education (EAD) aims to meet this need in the investigation of human errors and in the building of teams and leaders for process safety. The proposed EAD Program is represented by a trip in the solar system leaving from Neptune and going to the Sun where the participants reach the maximum level of preparation, that is, level 5 leadership.

The EAD modules that address the subject human reliability and human factors have the following characteristics: the award after fulfilling each block of credits with the acquisition of certificate, seal, botton, which means that, gained fuel to supply the ship and achieve the next planet.

This training will use manuals, books, articles, and study directed to the field learning. The duration of each module will be 20 minutes. To achieve each certificate, it is necessary to achieve a 70% minimum performance in the evaluations.

The 20 minute modules have expected time to completion and in case there are longer delays bring the student studying human factors to the previous level. The module will be lost requiring repetition if it exceeds 4 days without news or reaches below 70%. The classes will be of minimum 20 and maximum 100 operators and will be accompanied by leaders and engineers of the company. A tutorial will be held on demand. There will be a work at the end of the course and presentation in Workshop entitled Cycle of Safe Behavior. The total module time will be 40 hours. That is, 120 training modules.

Learning levels will be classified as planets in the solar system and represent that certain subjects have been learned and applied in the field. A media will talk about this trip and a foulder will be printed. Registration is voluntary. The Company will train a group of 10 staff members to assist in the orientation of this program together with the 3 external educational specialists and counselors who will work in the application of the 40 hours. The registration allows to acquire a password and to participate of the trip, of the course of 40 hours.

In Neptune the course will be introduced and its context, a test will be applied. Then going to Uranus will be treated the human performance factors (API770 and SPARH) where the documents will be discussed and the respective applications. A new test will be performed. The journey from Uranus to Saturn involves knowledge of principles and concepts in the areas of danger, risk, culture and beliefs, habits, behavior, and stress. A manual will be delivered and to acquire the certificate of this phase, will be done test by module and at the end of the trip.

In this stage we will begin to discuss habits and decisions in an organizational environment. This is the Cognition and Organization phase with Saturn output and Jupiter destiny. The arrival of the largest planet in the solar system will be validated through evaluation in the subjects: human elements, organizational moments, cognitive functions, decision, executive function and examples of each technique discussed. Studies to achieve Jupiter involve learning through the second travel manual that presents practical exercises to be followed. A book presents the subjects already discussed in the manuals and tutorials and directed studies. This book will only be given to those who receive the fuel to follow the trip, that is, to leave Jupiter.

The continuity of the trip depends on more practical knowledge in the areas of risk investigation, task, failure, human factors through the guidance of the third manual. The authorization to enter Mars depends on the confirmation of the knowledge through testing.

Finally we will leave Mars towards the planet Earth. Here ironically, the subjects required to enter Earth are: accidents, crisis and communication, how to investigate and avoid? Activities will be held in the field and will also be discussed scientific methodology for the work of the CCS. In this stage applications of the techniques for cases of routine and accidents will be realized: GLP, Fireball, Texas City. In this case the manual 4 with the respective studies will be applied.

The journey between Earth and Venus requires knowledge about case research that will turn into end-of-course work. This theme will be divided into: EAD presentations, orientation workshop, face-to-face meetings and final workshop to present the works. For this case will be used manual 5 and test 7. Phew! Most of the group will be on Venus, and only the top 10% will travel to the Sun to be structured as level 5 leadership. To achieve the star-king it is necessary to acquire differentiated knowledge such as: dynamic culture; listening - empathy; to elaborate; group knowledge; informal leader; and self-management. This last stage of the trip, which is addressed to 3 to 10 of the initial entrants, will be based on exercises and guidelines presented in manual 6. A test will be applied to approve this last phase and with approval each component of the team will receive an awards book .

This style of training is innovative due to the following characteristics: the challenge of achieving goals within a journey through knowledge; the application of concepts in the field through directed studies and tasks to be carried out in the routine with the respective performances; the use of lessons learned from the analysis of accidents such as Texas City, Bhopal and Piper Alpha; the discussion about concepts and applications involving human factors in real cases; and the challenge of achieving level 5 leadership with limited vacancies and requirements.

With proper guidance on operator teams and applications directed to routine and the equipment and processes of these same operators is intended to overcome risk aversion and to anticipate future events through warnings of failure and operational deviations. This training is based on the sociotechnical model of discussion about the reliability of critical systems and follows part of the concepts indicated by the CCPS.