InSite Services

InSite Services provides 24/7/365 access to more than 300 engineering and manufacturing IT professionals who offer expertise in 15 languages. The suite of services includes six components: surveillance, diagnostics, optimization, administration, knowledge, and visualization. Application engineers in the InSite Operation Center proactively monitor the customer’s critical systems through a secure, high-speed connection, looking for deviations from acceptable process, production, line or machine parameters and key performance indicators (KPI). When a parameter or KPI is out of range, they immediately notify the facility, enabling the plant to initiate corrective action before a major system or equipment malfunction or failure occurs. To aid in future monitoring activities, all data, alarms and events are archived and stored in a central data center. Additional activities and services include troubleshooting and root-cause and failure modes and effects analyses (diagnostics); support for Six Sigma teams, advanced modeling, and user training (optimization); application management, disaster recovery, version control and upgrades, and system performance tuning (administration); and a custom database that captures, manages and maintains technical and support information specific to the customer’s system and/or process.