Jacob Tilley is the USA Technical Consultant Manager for Veolia Water Tech. He graduated from the Univ. of Louisiana at Lafayette with a BS in mechanical engineering and has over 13 years of experience in the water treatment industry. His primary focus is to manage and support the Veolia technical consultant team across the country in their role of resolving customer critical technical issues, optimizing treatment programs, delivering customer return on investment (ROI), and increasing Veolia technical aptitude within the general industry. Tilley has coauthored four published papers for various conferences over the years. His specialties are cooling and boiler water treatment, condensate treatment, ion exchange systems, boiler makeup water pretreatment, and influent treatment. He has expertise supporting many industries including hydrocarbon and chemical processing, plastics, ammonia, and power plants.