Our training as engineers focuses on the physical sciences, and the relationships we learn about are generally mathematical ones. However, the day-to-day work of engineering requires constant interactions with people, and our career success depends as much on how we handle those interactions as it does on our technical abilities. Of particular importance is the way we manage interpersonal conflict at work.
In this fascinating and practical talk Dr Alan Rossiter, 2010 Chair of the South Texas Local Section, contends that conflict is not necessarily a bad thing. Rather, if we learn to handle conflict situations with respect and consideration, and look beyond the short-term discomfort they bring, they can be turned into growth experiences both for us individually and for our organizations.
The 'soft' skills discussed in this presentation are themes in Dr. Rossiter’s new book titled 'Professional Excellence, Beyond Technical Competence'.
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