Laurent Besin studied in France and Belgium, gaining his Masters Diploma in Bakery, Pastry and Chocolate at “l’Institut Technique des Métiers de l’Alimentation.” Currently Head of Technical Service & Applications Manager for Barry Callebaut USA, his main responsibilities include troubleshooting at customer sites, formulating recipes and customer training in the handling procedures of chocolate. Prior to that, he held similar positions in many countries including the UK, Ireland, Scandinavia, Far East, South Africa and Russia. Laurent has over 20 years of experience in the chocolate industry.